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Privacy Policy

Healthcare Interpreter Scheduling System

Last updated: 7/4/2025

Privacy Notice
This Privacy Policy describes how the AVAZA Connect collects, uses, and protects your information.

1. Information We Collect

Account Information:

  • Name, email address, and phone number
  • Professional credentials (HCI numbers, NPI numbers)
  • Emergency contact information
  • Language proficiencies and service regions

Professional Information:

  • Certification details and expiration dates
  • Years of experience and specializations
  • Availability schedules and travel preferences
  • Organization affiliations and departments

Usage Information:

  • Appointment scheduling and completion records
  • Platform interaction logs and timestamps
  • Travel logs and session documentation

2. How We Use Your Information

  • Facilitate matching between interpreters and healthcare providers
  • Verify professional credentials and qualifications
  • Send appointment notifications and platform updates
  • Maintain records for quality assurance and compliance
  • Provide customer support and technical assistance
  • Comply with healthcare regulations and reporting requirements

3. HIPAA Compliance

AVAZA Connect operates under the Oregon Health Authority and complies with all HIPAA regulations. Healthcare interpreters using this platform are considered business associates and must maintain strict confidentiality of all protected health information (PHI).

  • PHI is never stored or transmitted through the platform
  • All appointment details are limited to scheduling information only
  • Interpreters must sign separate HIPAA business associate agreements
  • Platform access is logged and monitored for security

4. Information Sharing

We only share information as necessary for healthcare interpretation services:

  • With matched interpreters and healthcare providers for appointments
  • With the Oregon Health Authority for oversight and compliance
  • With law enforcement when required by legal process
  • We never sell or share information for marketing purposes

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encrypted data transmission using TLS/SSL protocols
  • Secure database storage with encryption at rest
  • Multi-factor authentication for account access
  • Regular security audits and vulnerability assessments
  • Limited access controls based on job responsibilities
  • Incident response procedures for security breaches

6. Your Rights

You have the following rights regarding your personal information:

  • Access and review your account information
  • Update or correct inaccurate information
  • Request deletion of your account (subject to record retention requirements)
  • Opt-out of non-essential communications
  • Report privacy concerns or data breaches

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Account information is typically retained for 7 years after account closure, consistent with healthcare record retention requirements.

8. Children's Privacy

AVAZA Connect is intended for use by healthcare professionals and interpreters who are at least 18 years of age. We do not knowingly collect information from individuals under 18.

9. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or platform notifications. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact Information

For questions about this Privacy Policy or your personal information, contact:

Oregon Health Authority

Healthcare Interpreter Services

Email: interpreter-services@oha.oregon.gov

Phone: (503) 945-5772

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